BudgetAir.com
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Horrible Experience – Avoid BudgetAir at All Costs
BudgetAir is absolutely horrible. Do not use this company, especially if your child is traveling alone. My 14-year-old son was traveling internationally by himself and BudgetAir entered his name incorrectly on the ticket. They told me they “do not have the capability to put a space between his first and middle name.” This is absurd and unacceptable in this day and age. We called Customer Service multiple times begging them to fix it. They refused and said it could not be changed. The airline told us that any corrections had to be made through BudgetAir, creating a total deadlock. As a result, when we tried to check him in online, his name did not match his passport and he was denied boarding. We lost the entire cost of the ticket and were forced to purchase a last-minute one-way ticket at a much higher price and pay for a hotel room out of pocket. To make matters worse, BudgetAir will not even review the situation for a possible refund unless we pay an additional $385, and they will only communicate through their chat — not by phone, not by email. We have received zero help, zero accountability, and zero compassion, despite this involving a minor stranded abroad. This was one of the most stressful travel experiences of my life. BudgetAir’s incompetence and refusal to fix their own mistake cost us thousands of dollars and put my child in a frightening situation. Avoid this company at all costs.