Canadian Tire Financial Services
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Trust the other reviews here and STAY AWAY from these clowns! They make up policies on the fly and refuse to deal honestly or openly with perfectly polite, legitimate enquiries.
First, I'm 66, have absolutely no debts, own my home free and clear, always pay off my PC Mastercard fully every month, have an impeccable credit rating and have never been tardy on any payment in my life. No deadbeat here. I went through all the proper protocols to apply to open a savings account so I could invest in a GIC. I was not seeking credit. Yet, this "bank" mailed me their account application kit - together with another letter stating their refusal to allow me to open any account with them, inviting my enquiry in case of questions... so I phoned as instructed. After proving my identity, the rep then flatly refused to explain the basis of their refusal letter, wildly alleging "privacy concerns" while insisting "we do not have to tell you that information" when I asked what the problem was (in hopes of resolving it). No help here, so I requested a supervisor, who came on the line and repeated exactly the same words. When I requested my call's transfer to a department where an answer might be possible, she simply put me on hold and left me there. After fifteen minutes of waiting in complete silence, I figured out their customer enquiry policy is to "put them on hold and they'll eventually go away", so I hung up. As these goofs refused to work with me on resolving something as simple as an obvious account opening glitch, I certainly wouldn't trust them to be in control of my savings or investments, particularly if there should arise any question as to my right to its return when requested. Trust the other reviews here and stay away from this terrible excuse for a Canadian cyber bank. They are irresponsible, uncooperative, arbitrary and unaccountable for any unjustifiable actions they take, elevating pathetic to a whole new level of stupidity. I'll never shop in a Canadian Tire again. Their entire brand is tainted now because of this, my business apparently not appreciated. Shame, because they've torpedoed a formerly profitable customer relationship. I used to think highly of Canadian Tire and shopped there regularly. Certainly, not anymore. Reader be warned!