Celebrity Cruises
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Bad faith company with zero integrity!
I will not cruise with Celebrity. It is obvious that the company does not act in good faith or in a reasonable manner. Their action/inaction reveal an intense lack of integrity. We booked an Alaska cruise in February of 2019 for August 2020 (2 1/2 years ago). With the onset of COVID, this cruise was cancelled. We changed our sailing to November of 2021 to the Caribbean. With new requirements and restrictions that were not in place at the time of the original nor rescheduled booking, we requested cancellation and refund of our $900 deposit. Over the phone the Celebrity representative advised that was not possible because of the date of booking was outside their new cruise with confidence cancellation policy. We booked too soon?!? I wrote to the Celebrity customer service to explain the circumstances. They have still NOT replied. Our final payment and/or loss of deposit is now just 2 days away. After no response to my correspondence, another call to Celebrity customer service resulted in a DIFFERENT reason they will not refund. This time we were advised that if our cruise began before October 31, 2021 they would return our deposit. Our cruise was to depart 12 days after that, November 12, 2021. We will not be able to meet the new requirements, so a future cruise credit would be of zero use to us. Bad faith is a sign of a bad company. Failure to respond, failure to recognize the change of requirements, and conflicting and changing excuses are striking evidence of a company with no concern for their guests or corporate integrity.