teapigs
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quality has seriously dropped
this tea used to be really hearty and fulfilling, especially for the premium price point and i have bought from this company for several months however recently changed the tea bags by barely filling them 1/5 of the way. at first i was very confused and concerned as this is my mom’s favourite tea brand and because she struggled with change and tastes and memory and i have been reluctant to change but the quality has seriously dropped. i then saw the range of teabags at tesco and realised that they have shrunken their teabags for this and lost that small independent business characteristic and they are no longer a product worth the luxury price and they’re maximising profits and no longer concerned about quality. i am now on the hunt for new teas for her even after trying all of the teas this brand offers which truly was a last resort. this is not an issue regarding one batch or tea in particular before i get the automatic response, its a much larger issue that should be addressed before you loose customers that have purchased from yourselves for a long period of time.