Travelocity
View company profile →
As I was trying to book a vacation…
As I was trying to book a vacation package for 2 adults 2 kids from LGA to CUN thru their website the price changed by 100 dollars more. I then agreed to proceed with the new amount and received an error message on the web. I decided to call a travel agent with Travelocity and have them help me out. Which has now became a nightmare because my original reservation was both ways with Spirit Airlines and the agent suggested for me to take the United Airlines flight from LGA to CUN with a 35 minute layover in IAH. He tried booking and the price change AGAIN. He attempted numerous times which ended up locking my Credit card. I was asked by him to contact my bank, conference them and my banker said everything was good to go. Then we tried again, 2 more times and now I have been over more than 4.5 hours on the phone with Travelocity Supervisor from Second Level Department named ( MARVIN) trying to get this fixed. I seen my bank account and besides having numerous transactions now I have 2 pending transactions from United Airlines totaling up 1,055.20 in my account that CAN NOT be reverted or voided, but they did void the Travelocity transactions right away. This is insane all I get from this agent is " I AM CURRENTLY ON HOLD JUST HOLD ON" ITS BEEN 1.5 HOURS SINCE I started talking to a SUPERVISOR and nothing has been fixed. I WOULD NEVERRRRRRR RECOMMEND ANYONE TO BUY PACKAGES BECAUSE NOW I AM PUTTING MY FAMILY VACATION IN JEOPARDY. I was just now told that a " MANAGER named ASHLEY will assist. Lets see what she tells me.