Smarter Utility
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Delays & Complications
The request paperwork was sent with all documents on 22nd Dec to Ohme to allow the installation to be booked. Clarification back from Smarter Utility on 27th Dec that an isolation switch should be fitted. I arranged for the switch to be fitted 26th Jan by my energy provider and requested 27th Dec for charger to be fitted the week after the switch went in. After speaking to the helpdesk on 5th Jan, I organised my own electrician to fit the switch on 11th Jan to speed up the process and notified Ohme. I sent a further email to Ohme on 10th Jan to follow up. 10th Jan Ohme replied to say pictures of the new switch needed to be sent to Smarter Utility. Pictures sent to them on 11th Jan. A survey was then scheduled to look at the job, it was marked as a standard install and scheduled for 15th Feb. 15th Feb, the engineer then said the floor would need to come up to run the cable. They fit the box but would not install the cable. They did agree to leave the cable with me to see if my own electrician could run it. 17th Feb my own electrican took 30 mins to run the cable and this was at my own cost! Eventually on 15th March (1 month later) the cable was connected to the box. The engineer said, oh thats a bit embarrising, he was nice enough but no offer of compensation to cover the costs or apology for having delayed the install so much nearly 3 months after it was requested! I would not recommend after the process I went through.