Drake Software
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Formerly one of the best, now Drake is one of the worst.
The date listed is just one of several as I have been changing over to a new computer. I have used Drake for over 20 years and it used to be a great company. Now Drake is terrible. Apparently Drake's owners sold out and the new owner went cheap. I noticed a decline in the qualify of Drake technical support last year. This year, Drake support has been incompetent. They appear to have gotten rid of their experienced tech support and hired untrained people to read off computer screens. They do not understand Drake Software. Level 2 support? From my recent experience, Level 2 support was someone in India who did not know the software, read off of a screen and then lied to me about what was on the page. I was looking at the same page, so I know she lied. If I had only known this problem a few months ago, I would have bought another software. Using Drake this tax season will be a painful experience, but I look forward finding a tax preparation software company that has competent technical support.