Japan Crate
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Shipping problems just continues
I was so excited to receive my first crate, but problems just keep piling up. I am extremely disappointed with both the shipping and handling of my crate. I ordered the crate on the 21 of April and have yet to see anything after more than 2 months. From the link I was provided I could see that the shipping of the crate wasn't planned before the 19 of may one month after I ordered I contacted customer service in late May to see what was up with the shipping, they were very helpful and gave me a link to trace the crate. But to my huge disappointment, the link showed that the crate was shipped to a facility in the US or Canada, while I live in Europe. The overall way the company works with transparency and communication is outright disappointing. The way I found out that there might be delays was through the bad reviews online, where other customers have experienced delays. Here the company had written an answer where they explained that there might be delays. How can the company not write a mail out to the customers? The only reason for not giving the company 1 star is the great work from the customer service. ¨ I will update the post when I get the crate if ever.