Donald Russell
View company profile →
Poor service overall
I have ordered from Donald Russell many times and normally the produce is good. This order was well over £100 and when received I was surprised at the quality. The steaks were tiny half size pieces, pork chops the same, thinly cut and scraggy looking. Cheesecakes were very bland and claggy in texture and, overall, I felt like I’d been done. Customer services replied to complaint with ‘sorry but sizes of meat were cut to size stated’. That was it. No offer of small discount or any refund, nothing. I replied saying I would not be ordering again and was shocked to receive the response ‘sorry to hear about that, do you want me to remove you from our mailing list?’ Not the response expected from a butcher that advertises its quality produce and customer satisfaction. I’ve spent £100’s over the last few years, and never raised a complaint, even when a few items weren’t as expected, I usually take the good with the bad. I won’t be ordering again though after this, and would advise caution of you are expecting good size cuts and real value for money. Mrs Smith