David Last

David Last

Member since Invalid Date
1
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1 out of 5 stars
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Reviews by David Last

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1 out of 5 stars

Terrible customer service

Attempted to open a 1 yr cd. After more than a week, I got a letter in the mail saying they suspected suspicious activity and I needed to mail them proof of identity. I called the number they supplied in the letter, and after several IVR's, they hung up. Again and again. Then I looked up the parent, got a phone number and finally got a person. Asked if there was an email address to send the identity proof they wanted. The answer was no. Only through the mail. I requested my application be deleted. After 10 questions to prove my identity, they agreed. I know they are internet only bank, but they don't use the internet....ie no email address. With that poor a customer service, I don't want to give them my money.