Mr. Rooter Plumbing
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Mr Rooter company uses a call center to…
Mr Rooter company uses a call center to pass on messages. My complaints are about the call center. My water heater needed to be replaced under warranty and Reem said we needed same company who put in 5 years ago. Very first call, they did fine. Got a service tech up here within 3 hours. After that service went down hill. Needed to talk with tech or manager in Colorado Springs. They said they’d post call as urgent. Didn’t happen. Next call I asked for direct number to Springs office, the gal said she was the person in the springs… told me she’d pass my info on. That was all last week. Today 7-28-25 I called and yelled at the call center gal. Finally a half hour later I got a call from the manager in the Springs. Got all details resolved and my water heater will be replaced on Wednesday. Those people in the call center need serious training or get fired.