Pelican Water
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Worst customer service. Rude, unhelpful, unprofessional.
I will likely never buy from Pelican again. The product is fine, but the customer service is awful. I'll give you 3 examples: 1) The water was bothering my skin. I called to find out what we needed based on what we'd purchased and what was happening. The person I spoke with was so rude and unprofessional. Rather than being helpful, he said, "how do I know, I'm not a doctor." This was after he refused to send a service person out. 2) For a different issue with the product, they sent out a technician who changed our water filter. Some sand and sediment fell into the system while he was working on it. This clogged our water heater, so that only a trickle came out when warm/hot water was on. It also damaged the heating unit, which rendered us with only cold water for several days (we now need a new heating unit). Water pressure and temperature were not an issue before the technician came out and they were an issue almost immediately after he left. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. I called multiple times. Even then, they refused to look at or repair the hot water heater. They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water. They only deal with cold water. They denounced all responsibility. 3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. I still have not received a call from the service department... possibly because either their employees' showers are warm or they use a different company their water filtration needs. The service manager told me to call a plumber. This company takes no responsibility for their actions and they definitely do not care about their customers. Don't just stay away, run and don't look back. It'll be the best decision you'll make all year. Again, I highly suggest you stay away from Pelican if you care about customer service, professionalism, being treated with politeness and respect, or if you value your time and energy. *The representative highlighted his email.