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Bad Return Experience
Ordered a pillow from The Pillow Store because the pillow description and pictures seemed like it would help the neck pain I’ve been having. Once I received the pillow it was nothing like described. It was thin, not very supportive or comfortable. It looked and felt like it was not a $75 pillow. I reached out to return it and they said I could do so but I would have to pay return shipping. Ok… but did not know it needed to get returned to China! The site address says they are in New Mexico. It would cost me almost $40 to ship back and then net out $35 on the refund. Very misleading. They must know very few people would pay that much to ship a return. Very misleading and underhanded. Stay away! Not worth the time. There are many other better options. I’m donating or tossing this one.