Premier Inn
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The first night the fire alarm went off…
The first night at the Premier Inn, Brentwood, the fire alarm went off at 1.30 AM for around 20 minutes, I was on the 9th, it took around an hour, to find out there was not a fire! A young man (Hotel Guest) had to run and down 9 flights of stairs to find out what was happening. The staff were clueless. Whilst Breakfast was OK the hot food was not hot. I had an evening engagement, I returned to the Hotel, just after midnight, the Hotel was locked up. Whilst I have no problem with that. I could not get in, until a guest was leaving 15 minutes later. The Key for the lift did not work. I buzzed for the night security, they must have been asleep. Another guest came down the lift, so l managed to get in. Not sure who manages the Hotel, but between the fire, situation / drill, the Hotel security and the Restaurant there is a lot of the operation that needs improving!