Discover Airlines
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Delayed flight, missed connection, abandoned by Discover at the airport
Our flight from Split to Frankfurt was delayed by more than three hours, which meant that we missed our connecting flight in Frankfurt. When we arrived at Split, we were told that we had already been booked onto an alternative connecting flight from Frankfurt the following morning, with no help or advice given regarding accommodation. Originally, we thought it might still be possible to catch our connecting flight, as there was quite a generous time period between the two flights. Unfortunately, after finally reaching someone at Lufthansa Germany via phone (the UK number was permanently engaged) within 30 minutes of us checking in at Split, we were told that the connecting flight was sold out - Lufthansa had already sold our tickets to somebody else! When the Discover Airlines flight landed in Frankfurt, they read out an announcement that any passengers who had missed a connecting flight should visit the Discover Airlines desk immediately. Of course, with it now being past 11pm on a Sunday, the desk was closed, and nobody at the airport could help us (even those from Lufthansa, who own Discover Airlines). We were left on our own to book a hotel for a large group of passengers, arriving at the hotel after midnight - we were very lucky that they had spare rooms, and that we were able to afford the payment for the rooms up front. Overall, while the delay might not have been avoidable, sending a large group of delayed and inconvenienced passengers to a closed customer service desk in the middle of Sunday night, is avoidable and is not acceptable.