Smiles Dental
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Please don't go to this practice very unprofessional people work here…
I had an appointment to see the dentist on a Saturday 04April, as i suspected I had cracked my tooth. I was examined in less than 10minutes and was scheduled for 3 filings and a clean/scale. I had to request for an xray due to the sensitivity on the tooth which the dentist did within the 10minutes timeframe. I called the practise and rescheduled my appointment to see a dentist with more experience due to an issue with a previous filing and nerve damage, years ago. I was told I might have a consultation with the new dentist and was scheduled to see the dentist for my filing and clean, or so I though. I was sat on the dentist chair and Dr. A ( I'm being nicer than the treatment I got today , I won't post full name) proceeded to deliver a 5minute berating to me. Stating how things are not done that way, that I can't just change clinicians, that it’s not allowed and that he won’t be doing the filing today and would only do a clean/scaling for me. I tried to explain that time was taken off my job to attend this appointment and he won't back down with his letting me know I should not have booked another clinician. I proceeded to the reception as I could not proceed with this dentist he seemed more angry that I changed clinician and needed to tell me over and over again. I spoke with the lady at the reception and he proceeded to follow me there she even asked him if he could do the consultation and filing and he said I would have to come back another time for that. He kept on talking about my changing clinicians at the reception, I had to let him know, he had been talking about the same issue, since I got to see him and I would like to get a word in. I explained to the lady in reception how unhappy I was, as this was time taken off work and I asked for my deposit payment and for his name and left and I will never be using any of Smiles Dental services again. A sham!! treatment to a patient and very shameful for a practice to have someone untrained, with no customer facing approach to a patient.