Super.com
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PATHETIC EXPERIENCE, CHEAP UNTIDY ROOMS
I was given an untidy, dirty room with health / hygiene issues, broken floor, TV and whatnot in the Sand Castle hotel, Myrtle beach. When I asked for a better room as per the paid amount I was told to vacate as no other room was available - which I did anyway. Hotel mentioned they would refund the unused night but the hotel management was trying to escape any commitment. It was a nightmare with calling the super.com customer support and staying online on chat for hours with another 'partner' Expedia in between. Such a painful experience for a disgusting hotel and pathetic support. We wasted full day of vacation time to get some commitment and a case opened in the support. You guys should be ashamed of how unfriendly your process and system is when it comes to refund. The Hotel must be inspected by Health and hygiene committee of South Carolina and banned for personal stay. I will make sure to put these comments on google reviews for both super.com and Sand Castle hotel.