Waves Car Wash
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Used tesco automatic car wash unit 6…
Used tesco automatic car wash unit 6 Harlech retail park newport gwent, used my credit card to pay scaned the card payment accepted drove into the cars wash nothing happend tried several times still did not work, whent in and seen one of the girls in the petrol station she came out and tried again card excepted and she said the first payment couldn't have gone through drove the car into car wash and it worked OK. Checked my credit card afterwards and it showed two payments spoke to the girl in the petrol station and she said i would have to email the company not tescos emailed tesco wilcoaumatic which I did five hours later heard nothing from them so emailed them again saying that if I did not receive any response from them by tomorrow i would cancelled one of the payment's two hours later i received a response saying that it would take 72 hours to sort the complaint out, I waited 72 hours no response so I emailed them again no response from that email so I rang them again someone picked up the phone they did not introduce them self's so I asked them who they were they replied who do you want I explained what whent on and he said someone would ring you in the morning, no one rang so filled in a complaint form which said they would get back to me shortly that did not happen so i resent the form still no response, so I rang my credit card company which refunded my money ,one week later still have had no response from wilco automaic car wash,on there app site they are bosting that they have a high standard in customer service I think not I don't think they know what customer service means.