Marriott Vacation Club
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A retired Navy Lieutenant
As a retired Navy Lieutenant with 20 years of service, you can trust I am a man of my word. I urge you to stay clear of anything related to Sheraton Flex. The deceptive practices began at check-in when my driver's license was requested. What appeared to be a standard hotel procedure was strategically used to conduct a credit check, effectively holding us captive before the presentation even began. My wife and I were staying at the Westin Kierland Villas. We attended what was promised to be a “one-hour owners update” in exchange for additional points. We were held hostage for at least 3 hours, despite declining the infinite amount of offers to purchase. We were tossed from one representative to another each time declining a different offer. When we finally succumbed to the pressure and agreed to purchase, we were rushed through the contract signing process in a mere 20 minutes – clearly insufficient time to review and comprehend a contract laden with legal terminology. Not one of these three salespeople informed us of our legal right to cancel the contract within seven days, as required by Arizona law. This deliberate omission of our legal rights speaks volumes about the ethical standards – or lack thereof – in Sheraton Flex’s sales practices. We repeatedly stated our financial limitations and our desire to exit our existing Princeville Westin Flex contract due to its exorbitant costs. The sales team presented what they portrayed as a "downgrade" from Princeville Westin Flex to Sheraton Flex at the Desert Oasis. They claimed this would save us money because "the Arizona property is less desirable than Kauai." This turned out to be misleading, as while the maintenance fee decreased, our monthly payments increased, resulting in no savings. We were assured we could rent the property to cover the $2,800 annual maintenance fees. However, we've since discovered that regular tourists can book the same accommodation for less than half our monthly payment.