CRAIG ANDERSON

CRAIG ANDERSON

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1 out of 5 stars
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Reviews by CRAIG ANDERSON

MA

Malmaison Hotels

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1 out of 5 stars

If you want to spend £450 to stop in a…

If you want to spend £450 to stop in a dirty, freezing room on a fold up bed and be called a liar by a rude, unprofessional receptionist by all means stay at the Malmaison Manchester. First let me start by saying I would not usually come on Trustpilot to bad mouth a business, however the service considering the £225 a night price tag has got my blood boiling. We have stopped here before so it would seem its a luck of the draw situation when getting a room as our previous room was outstanding. My family and I travelled down from Newcastle to attend the Christmas markets, Upon arrival we were given the key to a double room that would not of been out of place in the hotel Cecil, I turned straight back around and headed to the front desk to see what was going on. To be fair the lady on the desk was helpful and upgraded the room as I told her it was a booking for 3 people not 2 via booking.com, she told us there was a mistake on the system, when i asked what mistake she did not explain? Although the room was bigger it was tired and dirty there was only a half a roll of toilet roll in the bathroom so i'm curious to if it had even been cleaned before giving us a key although the beds were made, the place was freezing but we grinned and bared it for the night. After spending the night on a Z-bed freezing due to the heating and aircon not working correctly I went down to the front desk to see what could be done. I explained we had stayed before and the quality was much better to be told I hadn't stayed and must of got it wrong as what we had is all they have got! The lady this time was rude, condescending and told me I was lying. At this point I returned upstairs and called head office to be told if you leave now we will refund 1 day, obviously we couldn't leave due to how busy it was and not having anywhere else to go. I returned back to the room and tried to get the heater on the wall working to find that the cable was snipped with the wire exposed (luckily not live). We waited for staff change over and voiced our concerns again, this time a member of staff came to the room and confirmed there was a problem with the heating but assured us he would return with some heaters. This never materialised so we spend night two huddle together freezing again! Although I appreciate the hotel needs other revenue streams other than the rooms make sure to check if they have any functions on because if they do you will be listening to banging bass coming through the floor all night and due to the location of the lifts and function room you will have a fight on your hands just to get to and from the lifts to the room. I am so disappointed with the service and the way were spoken to, it felt like a case of deal with it as they seemed overrun due to the big functions they were hosting. We will not be returning and we would also advise you to think twice.