Marriott Vacation Club
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Timeshare difficulties
We encounter difficulties with booking vacations at the locations and during the times we preferred. We found ourselves settling for whatever was available to us, despite paying a significant membership fee. Marriott Vacation Club offered a discounted trip to Las Vegas along with a sales meeting and a gift card. We accepted the offer as an opportunity to voice our concerns about the difficulties we have been facing with bookings. The solution presented to us at the time was to purchase additional points as part of a “new system” for point usage. Regrettably, we did not fully understand that this would result in us entering into a new timeshare agreement with another payment plan. And yet the issues we had with availability remained unchanged, and we were often told that we did not have enough points to book the vacations we wanted. The increased maintenance fees each year have further compounded our dissatisfaction with the membership, especially as it isn’t delivering what we were promised. Seems Marriott is interested in upselling us rather than resolving our issues, especially as the supposed “upgrades” have all the same problems. Also, they did not disclose the rate and fees.