My Furniture Store
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Nightmare experience
I ordered a bed frame online on 7 December. The information on the website said that it would be delivered in 2-3 weeks. Instead, I got it on 30 Jan and that was after numerous phone calls chasing them up and given many fake promises. Even allowing for a Christmas break (which they never gave prior info about) it was pathetic. When it was finally ready for delivery, I was told that their driver would ring me to arrange a day and time but he never did so, forcing me to remain in the house for days on end for fear of missing it. The bed frame was delivered without screws for assembly. I chased them up and was promised delivery within a week. I rang up after one week and found that the screws would only be picked up by the courier that day. That's the quality and speed of their customer service. The bed frame had holes for 12 screws but someone at their service department said I only needed eight and sent only eight. This is truly unacceptable as the bed frame will not have the factor of safety intended. What was the big deal about sending me all 12 screws? My whole experience has been nightmarish and I seem to be dealing with people who couldn't care less. Not a single apology or expression of regret. They often promise to investigate and call back but don't do so. It's well and good if everything goes smoothly but don't expect much if there is a hitch, no matter how small.