TH
Thomas Cook Airlines
View company profile →
Third rate airline with no customer service
After a really disappointing holiday at Sunrise Holiday Resort in Egypt, as a 4* hotel it was appauling, we vwere offered a £100 voucher off our next holiday. I sent an email for the voucher to be allocated to our new booking and nothing happened. I tried chasing up by phone and live web chat but after spending hours I am still no further forward I was told by a recorded message that the waiting time would be 60 minutes. This was after an announcement that Thomas Cook were commited to customer service. If only Jet 2 flew to Egypt from Newcasle. Thomas Cook are a 3rd ratr airline and I wouldn't be surprised if they went bust again