Michaels Stores
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Stealing my money, management unable to help
I ordered online and paid for same day delivery. It never went out for delivery. Checked online and it shows ready for pickup. Called store, they say I need to pick it up or that delivery just hasn't gotten there yet, to call customer service, they don't know anything about delivery. I did and they couldn't help me because, although everything I can look at online is correct, they are saying I'm giving them the wrong address and phone number. Over an hour on the phone with local store and online customer service and I've gotten nowhere. I don't have my money, I don't have my stuff. I can't drive and go pick it up. They don't want to refund me because I can't give them the phone number they have in their system. So I'm instituting a PayPal dispute to get my money back. Management at the local store and management at online customer service were unwilling to help me.