Charters Estate Agents
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Great service until our property was let, more to be desired now
We recently let our property in Hampshire on a fully managed service, with our letting agents being Jacqui and Kirstie from the Farnham office. From initial call to tenant being in the property was only around 3-4 weeks. As first time landlords, Kirstie and Jacqui were both extremely helpful, giving guidance and flexibility where needed. The reason for a 4* not 5* is that the marketing materials needed a fair amount of change. Since the tenant moved in, we've had a few issues which haven't been dealt with quickly and communication with our property manager could be better. We also expected our property manager to be local to the property, but she's based at a branch quite far from the property which seems strange.Hopefully these are just teething issues.