Grate Fireplace Accessories
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Ordered a custom fire tray
Ordered a custom fire tray. Came in wrong size. They have agreed to resolve, but are slower than treacle doing so. They cost me £35 in gas fitter fees, before he told me they had sent wrong size, and the company are not forthcoming with what they will do about it. Once initial conversation is started, the shop are slow communicating, and even slower acting. Been waiting 24 hrs for a courier organising, when such a task should take no more than half and hour. Very poor company. Oh and btw, they told me this is the first mistake the fabricators have EVER made. That last statement right there destroyed my confidence in them. Do NOT like liars. Strongly thinking about claiming the monies back on the grounds they sent the wrong goods. They need to pull their finger out fast.