TR
Travelocity
View company profile →
HORRIBLE experience with this company - Trip Canceled for Refusing to Honor Price I Booked at and had written confirmation
HORRIBLE experience with this company. I booked a room, printed the paperwork, then was verbally assaulted by the front desk when pointing out the rate they were trying to charge at check-in was more than the confirmed written and printed price. When calling Travelocity to change hotels, they lied and repeatedly place me on hold for 2.5 hours, refusing to book a different place. Had to cancel the entire trip with kids and a dog in the car for over 5 hours. Book with a different company. Horrendous lack of customer service. They could have corrected it and saved our vacation. Their refusal to honor the price I booked at caused our entire trip to be canceled.