Nationwide Vehicle Rentals
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Unavailable despite taking the booking and all my personal information.
I was very happy when I found that I was able to book an extra long Luton van as I have to move an item that is slightly longer than the standard Luton. The booking process was lengthy as I had to send driving licence details for both drivers as well as proof of address. I got a confirmation but this was just a web page. I expected a confirmation email but got nothing. This meant that I had to spend 25 minutes on hold the following morning. I was only able to get through to reception who could not assist but promised a call back from the reservations team. Nothing. I phoned again later in the day and waited 26 minutes on hold this time. Same again - reception, who could not help. I eventually received an email to say that the vehicle was not available and they could offer no alternative. I must have wasted over 2 hours dealing with this firm. Its now close of business on Friday and I needed the van urgently for Wednesday. So much for a National Firm. Hopeless