The One Broadband
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No customer support and unfulfilled delivery of service
I was initially with Octaplus before The One bought their customers and had no problems before the change of service provider. After The One took over I have been unable to access my account entirely, completely unable to get a hold of customer support and they have failed to give me a static IP address, something that I am paying for. I have been trying to get the service I am paying for for months now, but as previously mentioned I can't even access my account with them to check my status or make changes there. Contacting "Customer Support" is more or less pointless, as pointed out by many other reviews, as you often just can't get anyone on the phone, and dealing with them through emails gets you absolutely nowhere.