TH
Thomas Cook Airlines
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20kg luggage in confirmation, but not allowed holding bag
I haven’t flew with them yet but everything is already going wrong. On my booking confirmation it says 1 x 20kg holding bag, but I did not book this separate so I called them. And now I am not allowed a 20kg bag but it says on my confirmation I do. Because they can’t see a payment for it I have to pay extra. They blame it on my browser when a colleague also confirmed I had 20kg luggage. This company is a mess and try to squeeze every penny out of you. My first and last time flying with Thomas cook periodt!