Emerald Cruises UK
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Left property
I was very dissatisfied with the customer service following my Cruise. I mistakenly left an item of clothing in my cabin on disembarkation and I emailed on 3 separate occasions in the following days. I didn’t receive any response, following the initial acknowledgement, unless I asked for an update. Eventually, after chasing it again I was told that nothing had been found, which raises questions on several levels. Unacceptable.