Energy Ombudsman
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The Ombudsman's role in holding energy companies accountable is invaluable.
I am extremely pleased with the Ombudsman’s thorough investigation and thoughtful decision-making process. The Ombudsman team demonstrated exceptional diligence in gathering evidence, speaking with me personally, carefully reviewing my photographic evidence, and reaching a fair, reasonable, and well-founded decision based on the facts presented. Dealing with my energy supplier, OVO Energy was an incredibly stressful experience due to their flawed invoice billing system. Despite investing considerable time and effort to resolve the matter directly with OVO, I made no progress. As a last resort, I forwarded my case to the Ombudsman for resolution. I cannot thank the Ombudsman staff enough for their dedication and effort, especially Mr. Dan Jackson, whose diligence and commitment to fairness were instrumental in achieving a sound and just outcome. It is an immense relief to feel that justice has finally been served. It is crucial for the Ombudsman to remain aware of how certain energy companies are mistreating and pressuring consumers across the UK. The Ombudsman's role in holding energy companies accountable is invaluable. Louisa & Robert Gray