Oceania Cruises
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BEWARE OF OCEANIA’S FREE CRUISE
In October I achieved Platinum status in Oceania’s loyalty club. That qualifies me for a free cruise of up to 14 days. I worked with the Future Cruise Director on the ship and chose a 22 day cruise in March 2025 that goes from Singapore to Tokyo. On the Oceania website there are options to take one of two 11 day cruises or a 22 day cruise. The Future Cruise Director advised me to select the 22 day option so I would get full credit for the 14 days. I would be responsible to pay for the additional 8 days of the 22 day cruise. On her advice I did exactly that. When the booking came back from Oceania it only credited me for 11 days. I asked my travel agent why and she was told that cruise is really two 11 day cruises so I only got credit for 11 days. My travel agent pled my case and was offered a $500 shipboard credit for the confusion. Evidently, they were not willing to back up their employee. In addition they accepted no responsibility for offering the 22 day option. In mid-November I sent a personal email requesting a reconsideration of that decision to the Oceania Loyalty Club as well as to Customer Service. After six weeks of hearing nothing my Agent contacted them. The Loyalty Club said they thought the issue was resolved with the credit. She said it was not and they needed to respond to my email. She was told they would. I’m still waiting. In mid-December I sent an email to Passenger Advocate and CEO. I’ve heard nothing. Essentially, I feel like I have been ghosted by the Loyalty Club, the Customer Service, and Upper Management. SInce 2009, I’ve sailed over 300 days with Oceania, always booking their top tier cabins. And now they ghost me. My advice to all of you who are loyal passengers of Oceania is to be very careful. Don’t expect your loyalty to get you much.