Cruise1st
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Terrible service
Booked with Cruise 1st to sail out on the 11th of October from Southampton with MSC and the trouble I have had with having a disabled passenger has been a nightmare. Can’t add on non alcoholic drink packages with alcoholic packages without a letter from the GP stating our disabled passenger can’t have alcohol, wanting everyone in our party to have an alcoholic package to be able to sit together at dinner. And let’s not mention the amount of proof required to be able to get an adaptable room & the amount of information needed on an electric scooter. All this information was provided at time of booking yet were due to sail out in 7 days and need to start the whole procedure again. Hours wasted on the phone to MSC to be told to phone Cruise 1st, Only to Phone Cruise 1st and be told I’ll need to call you back once iv spoke to MSC. Not the first time I have cruised with MSC or Cruise 1st but it will definitely be the last.