RE
Respond Services
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Good staff, poor systems
This company would be great if its systems were as good as its staff. Helpful lady booked the visit, then received SIX emails within the next 24 hours, giving THREE different time slots for the visit. Another helpful lady sorted this out on the phone, and I did get an email as promised on the previous working day to confirm a narrower time slot. The engineer arrived well within this, but unfortunately was not able to get my cooker working having diagnosed a fault in the supply cable. He very kindly dealt with a few admin tasks which gave me the chance to clean behind the cooker before he put it back