At Home
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Called corporate
Called corporate, a woman answered and gave me another number, the woman from corporate would not give me her name, not sure why, but she was impolite and impatient to say the least. She redirected me to “customer service “ giving me another number to call, thankfully, they were very helpful and found the product and located the product. The store in Chantilly never answers the phone ! Never! I have called them for the past 5 years, maybe once or twice a year, for 5 years, they have never answered . If it wasn’t for the customer service rep who located our product, we probably would have never found the item. She was efficient! The 1 star is NOT because the store does not answer, it’s for the woman that answered the phone with corporate, the woman that I spoke with today march 31 at about 2:45 pm est, she just wouldn’t give me her name to reference her. She was short and impolite! And simply refused to give me her name! That’s terrible customer service! Very shady to say the least, unfriendly. What kind of business is this? I told my husband let’s just order a different product from Amazon and he did, no drama and no poor service, operator clearly identified herself when I called. Pergola was 299 and it will be here tomorrow!