British Heart Foundation Furniture & Electrical Stores
View company profile →
Awful experience this morning.
Awful experience this morning. Text for collection time arrived after their two obnoxious collectors bashed on our door. They could not speak English well enough to understand I needed to get the item downstairs. They were petulant that I refused to let them in to my home and that I took a couple of minutes to get the item downstairs. They then refused to take the item on a feeble excuse saying they couldn't sell it. This was especially galling as it originally came from their shop and was only being donated again as I had seen one for sale in a charity shop in worse condition. Over the years I have donated to them and the collection people were all nice and grateful for donations. I don't know if they have outsourced it to a dodgy company rather than having volunteers, but now they look and feel like criminals with more interest in trying to gain access to the house than collection of donations.