PA
Passenger
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Great customer service experience
Despite an initial issue with SKU labelling leading to the wrong item size being sent twice, I’m still giving this company 5 stars as the customer service I received was excellent and the item (a bag) is really nice. The responses back from the customer services team were really prompt, there was no argument about the issue (that happens with some companies) and the team seemed genuinely invested in the customer experience. Easily one of the best teams I’ve communicated with, and I can forgive the SKU error as occasionally, these things happen.