KLM Royal Dutch Airlines
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KLM - The armpit of European airtravel
KLM - the armpit of European airtravel After a midnight incident at takeoff yesterday at Schiphol where flames shot out of the engine whilst traveling at full speed, panic braking by the pilot (good job), and waiting on the tarmac for two hours with the fire brigade outside before being toed back to the terminal, the KLM service totally imploded and seriously underwhelmed in all ways possible. There was no one from the airline meeting up at the gate, no help in arranging hotels and only a promise to contribute to a meal of 25 euros and a hotel cost of 120 euros (by the way - there has been a bit of inflation since that amount was determined - cheapest hotel found came in at 300 euros). No info or help whatsoever in terms of new flight connections until the service desk opened in the morning, which made a trip to a hotel very risky, as there was no info on when we needed to be back in the airport. In the end, a flight was found taking me to Newcastle 12 hrs late, leading to us missing out on half the purpose of the trip. Moreover - the meal voucher received was for 15 euros and not 25 as promised, with a comment that I could claim the rest at the website. Seldom has I seen such a cynical way of saving costs, as the only reasonable explanation for being so cheap and not living up to what was promised is the hope that most travellers will not bother contacting the airline for a 10 euro refund. Hope you go bust - you deserve it!