Winni
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Fraudulent & Scamming Company - Read the review
I ordered flowers for mothers day (14 March). Since my mothers favourite flowers were not available on sunday, i ordered it on monday (15 march) for same day delivery. The value was 1,473 Indian rupees. The delivery person rang my mother at 9pm and asked if he could come to deliver for which she said "no" as it would have been 9.45pm which was too late to accept flowers. Further, she is over 70 and was unwell so could not wait that longer. On 16 March i received an email from Winni.in saying that my flowers were delivered and the order is complete. I proudly contacted my mum to ask if she liked the flowers. She said that no one came and delivered flowers on 16 March. I contacted the chat and confronted that the flowers were not delivered and why did i receive the email that the order was delivered and complete. Then they used the following excuses 1. My mother did not answer the telephone (actually she did) 2. The flower died (yes they actually said this) 3. As sender they said they rang me as well (no they did not and can prove with my phone log) They did not have any more excuses so i asked either for a full refund or to resend the flowers and card. Then they stopped responding the chat and left me hung in the chat for over 3 hours. The customer agent names were Sandeep, Neha and Sharma and another lady whose name i did not remember. So, it is clear that this is how the commit the fraud and cheat thousands of customers a day. 1. They say the receiver did not pick up the phone or did not accept the flowers. They do not even attempt to deliver 2. Then they send you an email that the flowers are delivered and that the order is complete. Most of us give up at this time as it is difficult to contact the company and get through chat/phone lines 3. If you still persevere and contact them (by wasting hours of your time) they hang you up With these 3 well proven steps they commit this blatant fraud every day for thousands of transactions and pocket the money. So, do not use them. I wish trustpilot will allow us to upload a photo or print screen of the chat so that the evidence is for all to see. So avoid these fraudsters who scam so many genuine people. They have spoiled the pleasant surprise and love that i wanted to offer my mum.