Avec Car Rentals
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AVEC rent a car- İstanbul
The main take away from my recent horrible experience with AVEC is that at anytime (could be weeks or months) after the renter returns the car undamaged and receives back full refund of his/her the deposit, AVEC can claim that they found a problem with anything under the hood or on the underside of the car, or the electrical system and charge the renter's credit card without PRIOR notification, discussion and approval by the renter. This is exactly what happened to me which is similar to many the reviews written below. Below are the details of my experience; I rented a car from AVEC Istanbul Airport branch for 9 days and I returned it on the 9th day (on 05 January, 2025). The car was inspected by AVEC staff on the returning day and all was fine (no accidents, no scratches, no damage etc) and I was refunded my full deposit few days later. However, 19 days after (24/01/2025) I returned the car, I received an SMS notification from my Turkish bank that my credit card was charged by AVEC 24317.07 Turkish Lira ($700USD with today's exchange rate). This was a total surprise to me. I called AVEC customer service inquiring about this charge and was told the charge was for the repair of the damage I caused to the radiator. This was a total surprise to me because AVEC never (before unknowingly I was charged the 24317.07 tl on 24/01/2025) mentioned to me the damage to the radiator. When AVEC customer service contacted the airport branch, the branch sent me photos of plastic cups filled of red color antifreeze liquid and photos of the top of the cooling system. They never explained how this claimed damage could have occured. I raised this very point with customer service whom she contacted them. Then the branch sent me a WhatsApp message stating that the damage was due to the fact that the underside of the car was hit hard and the impact damaged the air conditioning system. They NEVER sent me photos of the alleged damage to the underside of the car. AVEC airport branch sent me car repair workshop order. It shows that the car was sent to the repair workshop 10 days after i returned it. I would have expected AVEC to have contacted me the day the claimed damage was discovered (AVEC claimed the damage was discovered one day after I returned the car) and discussed this with me and better yet invite me to see the damage. Of course none of this happened. Instead they charged my credit card.