EC
Economy Energy
View company profile →
Where do I start
Where do I start? Been with these since 2015, had a smart meter installed in 2017 when I went into credit mode. Paid enough via direct debits to cover my monthly payments. Then a year later I get an electricity bill for £800 for the period I was on a prepayment meter. What On earth? Several phone calls later I discover the same with my gas. One day I was 200 in credit the next £500 in debt again from a time I was on prepayment meter. I have spent hours on the phone being fobbed off, sent numerous emails and nothing. The last I heard they admitted it was an error and would be sorted. Well it hasn’t and I’m worried the new supplier will think I’m in debt. I feel sick 🤢