Energy Ombudsman
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Revised review
I am updating this review as I am not happy with the final outcome. Although EDF did exchange the gas meter which had stopped sending readings to the smart meter due to an expired battery issue, they failed to reconnect it to the smart meter and this has not been addressed by the Ombudsman despite 3 months of correspondence with them. Ultimately the blame lies with EDF but the ombudsman has lost interest and despite repeated efforts on my part, they are no longer responding so it has all been a waste of my time. Disappointing. Original review: I felt I was treated fairly by my case handler and she upheld my complaint. It was a shame that EDF could not resolve the issue directly with me as this would have been preferred but they insisted that I take it to the Ombudsmen which wasted a lot of time including their own.