EWT Water
View company profile →
Not a great customer service.
Don't want to write a negative review but have to do so - first time due to the bad experience I have had with EWT. From other reviews on this site, it's seems its a common theme / same experience with other people as well. 1. EWT installation caused damage to kitchen units. 2. After EWT engineer visits, an agreement was made on compensation (repair costs based on quotes received) including 3 years service + salt with Ryan. Was informed that he'll put notes on his system so that even he is not there, it will be done without any issues. 3. when contacted initially, was informed that it will start from next year. When contacted after a year, after chasing a few times, provided 5 bags of salt to cover the whole one year. 5 bags would normally last for 4 months. 4. Have been trying to get in touch with EWT's Ryan (who I can see is responding here) via emails and phone calls but no response whatsoever. Very poor customer service - can't imagine / expect this from a UK company.