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Full refund offer is COMPLETE BS
"simply return it for a full refund" Well...please don't even bother 'trying' this pillow. If you do choose to use the 90 day return window you have to ship it to china at YOUR COST (for me it would be $470). I was a sucker...hoping to prevent others from also being suckered like me. UPDATE: they asked me to email them, I did, and they told me there was no other choice but to ship it to China. So, no resolution at all.