Princess Cruises
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Poor Customer Service
Called on 5/27/2025 at 12:29 EST to get information on the land portion of my upcoming cruise to Alaska, as well as my initial stay at the Fairbanks hotel we we will be staying at once we arrive. The customer service representative was very rude when I asked her questions regarding food and beverage packages and ended up hanging up on me. We also never received our Medallions before we left, even though when I called on two different occasions within 45 days of embarkment ensuring its delivery. My last communication one week prior they stated it was a system issue and I can pick it up on the cruise. 5 days prior to our cruise, I received an email stating medallion was being sent via FedEx, and the arrival date would be after I leave for the cruise. Absolutely terrible customer service, lacking any compassion. Our 1st and last cruise with Princess.