Medigold Health
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Diabolical.
Diabolical. My company outsourced our OH activities to Medigold around 2016. The process from when you are referred by your employer is eventually in invite to a single call arrives and following report is eventually given. My call was 25 minutes in my case. It allowed them to get up to speed and ask the relevant questions they need to complete for my employer. This OH report is key for me and the organisation I work this I wanted to make sure it is medically accurate and fit for purpose. The report is finally issued however if you have any concerns or questions about it, they will only review in writing. If you do not approve it’s release while you review, they will offer to tell your employer you have withdrawn consent. No further call or discussion is allowed. I have no view if they spoke with any other medical professional looking after my care or considered the consultant letters provided. This is a financial transaction for them. Medigold are not here to help you if you’re in need of help and support. I have released my report under duress after a previous threat of them saying they would advise my employer I had withdrawn my consent. I have never been so ill for so long and this process is poor. If your asked to do a call with these people. Make sure you send all your evidence in advance, they wont read it but keep the record, time the start and end of the call. They will only focus on what the employer has asked them in the referral which you do not see so ask them what was in your referral. Do not be surprised when they tell you that you return to work plan in minimal even after 9 months of ill health.