Carolina Cabin Rentals
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No working door locks, hot tub, fire table, or customer service provided.
We had a hellacious experience. There was no working door code or key at check in or for the duration of our stay. Even after waiting outside for nearly 20 minutes in freezing weather, the best they could do was remotely unlock it for us. No code was ever provided, meaning we had to leave our belongings in an unlocked home for our dinner reservations. The home was missing a key piece of the advertising, the glass fire table on the deck, entirely. It also lacked a working hot tub, neither the heating or jets working, and had for some time, according to both the most recent reviews AND the maintenance man who was sent to, “look at it.” We were told by that gentleman a work order had been in for longer than a week, despite Carolina Cabin Rentals assuring me less than 24 hours prior to my check in that it was working. This amenity, particularly, had been the primary filter on which we based our decision to rent. Despite all these issues, the host refused to provide adequate recourse. By the time I despaired of reaching resolution and reached out to Airbnb, I’d been trying for HOURS, and it was nearing midnight and well below freezing. This host is in flagrant violation of almost all Airbnb policies. Thank god Airbnb handled my issues, provided options for me to find an available listing that met my criteria, and importantly, could be locked when I left and unlocked when I returned. They provided a refund and assisted with finding safe and secure accommodations. I will happily use Airbnb in the future knowing that the added fee from using this platform actually does mean they stand up for clients when hosts completely disregard their terms of service. Find another Airbnb property to rent - we are SO much happier with our replacement accommodations.