TitleRepeated Hinge Failure – No Support from Dell
Title: Repeated Hinge Failure – No Support from Dell I’ve had a very poor experience with Dell. My Dell Inspiron 15 (Service Tag: JDC54N3) has suffered 3 hinge failures over the last 3 years. ✔️ First time (2023): Dell repaired it under warranty, accepting it was a manufacturing defect. ❌ Second time (2024): Dell refused to help since the warranty expired. ❌ Third time (2025): Same issue again. Dell is now blaming “third-party repair” and denying support — despite it being the same repeated defect. This is not a one-time accident, it’s a product design flaw. Still, Dell is refusing to take responsibility. I’ve shared all evidence — service history, photos, communication — but all I received were copy-paste responses and ultimately silence. If this is how Dell treats loyal customers, I would NOT recommend buying from them. Worst customer experience I’ve had in years. #HingeIssue #DellSupportFail #ConsumerComplaint