MC

May 18, 2025

Rex truly are the worst airline I have…

Rex truly are the worst airline I have ever travelled with. If able to just pay the slight price increase to go with Qantas. Our flight took off from Sydney, had a mechanical issue, circled for 45 minutes before returning to Sydney, Dubbo airport was closing for maintenance overnight. The plane was not fixable and by the time a new aircraft was found we would not have had time to land at Dubbo before it closed. The flight was cancelled. We were taken to the luggage hall, were told we were on our own, we had to contact the booking office to rebook if available, I took one of the last seats on the lunchtime flight the following day. Although Rex are clear in their terms and conditions, they really offer following a cancelled flight, no food voucher, no accomodation. The cheapest hotel I could find was $350/night, something I could ill afford so stayed on the floor in Mascot overnight. They have in their terms, you are entitled to a food voucher on request if a flight is delayed by 90 minutes, I asked for this as I was booked onto a flight 16 hours later, as it was 'cancelled' rather than 'delayed' I was not entitled. You are expected to take out travel insurance incase of this kind of event happening. The supervisor that evening was by the name of Mini possibly although very cagey about providing it, so doubt it is her actual name. No compassion Whilst I appreciate the airline is in sigifcant financial woes, it sadly needs to fail and I sincerely hope it does, it is a disgrace to regional Australia, no accountability and be replaced by a better managed airline. If they can cut corners with care of their passengers to this degree, I have sincere concerns if corners are being cut elsewhere including aircraft maintenance and staff training